When dealing with sophisticated and unique works of art, some small print is necessary. Here you can find our Terms and Conditions.  

 Welcome to Malouartconsulting.com a website owned and operated by MaLou Art Consulting Company. The purpose of Malouartconsulting.com is to present original artworks, offer our services, organize online exhibitions and to provide the opportunity of viewing and purchasing online original artworks and other art objects through our Store. Our e-shop is intended for the sale of artworks and your purchases through it are governed by the following Terms & Conditions.

 

USER ACCEPTANCE

The Terms & Conditions of Use, including current prices, shipping, contact details and return policy, and govern your use of the Site. We reserve the right, at any time, to modify, update or terminate the Terms & Conditions of Use without prior notice.

Please read carefully the Terms & Conditions and ensure that you understand them before using the Site. Your use of this Site is subject to your acceptance of these terms and conditions. The basis for any order will therefore always be the following Terms and Conditions of MaLou Art Consulting and you acknowledge and confirm you agree to be bound by our Terms and Conditions when you place an order with us.

The Terms & Conditions of Use of our Site are in full compliance with the mandatory statutory or regulatory provisions of the Greek Law.

 

E-SHOP INFORMATION

Our E-Shop is available at https://malouartconsulting.com/e-shop for the online sale of products of MaLou Art Consulting Company O.E.

MaLou Art Consulting Company O.E. (distinctive title MaLou Art Consulting) operates the website https://malouartconsulting.com, registered in Greece.

*Company activity: Commercial

*Legal Address : 10, Aginoros str.,157 73, Athens, Greece.

*VAT Number: 800594629, IB. Athens

*e-mail: info@malouartconsulting.com , malouart.collections@gmail.com

For questions, feedback, complaints or other issues, please, use the above contacts.

 

MODIFICATIONS AND INTERRUPTION TO SITE

MaLou Art Consulting reserves the right to modify or discontinue the Site with or without notice to the user. MaLou Art Consulting shall not be liable to the user or any third party should MaLou Art Consulting exercise its right to modify or discontinue the Site. The user acknowledges and accepts that MaLou Art Consulting does not guarantee continuous, uninterrupted or secure access to the Site, and operation of the Site may be interfered with or adversely affected by numerous factors or circumstances outside of MaLou Art Consulting’s control.

 

OBLIGATION OF THE USER

Upon entering the MaLou Art Consulting site, you declare that you are an adult and that you have legal capacity, furthermore, you declare that you are committed not to permit the use of your data and passwords by persons lacking legal capacity. For this reason, please follow the basic security rules of online transactions.

 

PRODUCTS

The images in our Site are for illustrative purpose only. All products shown on our Site are subject to availability. We will inform you by e-mail as soon as possible in case the product you have ordered is not available and we will not process your order if made.

 

PROPERTY RIGHTS

The information of the Site including all site design, images, photos, text, graphics, names, titles, trademarks, service marks are the intellectual and industrial property of MaLou Art Consulting and are protected in accordance with the Greek legislation as provided in Law 2121/1993 on the Protection of Copyright and Related Rights.

Consequently, none of these elements of our website can be (in part or in whole) sold, copied reproduced, modified, transmitted, published or distributed in any manner or through any means, unless the Company agrees in writing.

 

PRICES       

The prices listed on our Site are in Euro and include the corresponding VAT. The customer undertakes the delivery cost which will be added to the price of the selected item and will appear before the order is being placed. Buyers are responsible for any customs and import taxes that may apply.

 

ORDERING POLICY

Find the perfect artwork by browsing our expertly curated collection of European, Eastern European and Greek Art.

You can place your order through our website www.malouartconsulting.com any time.
Just click on the ‘Add to Basket’ button to add the products which interest you and proceed to complete the order. When you successfully place your order, you will receive a confirmation email.
In case one or more products you have purchased is not available, and the entire amount has been charged on your payment method, a refund will be credited back to the original payment method or given as a store credit, the choice is yours.

If you changed your mind and you are not feeling passionate about the artwork you have ordered, feel free to contact us within 24 hours of placing your order and we will cancel it for you. You can reach us via email at info@malouartconsulting.com. If your order is shipped, we will not be able to cancel it anymore.

 

SHIPPING POLICY
Shipment costs are not included in the product price and are paid by the buyers.

The shipment cost is not standard, but varies depending on your address, and the size and weight of your order.
We personally take care of the shipping process, including packaging.

All orders are shipped by using trackable shipping services within 3-7 days after receiving your payment, provided the item is available. If you’re working towards a specific deadline, drop us an email at info@malouartconsulting.com when you place your order and we’ll do our best to deliver on time.

In case the product is not immediately available to be shipped, the order will remain pending and we will email you about the availability or the cancellation of your order.
It is the responsibility of you (the customer) placing the order to pay any local import taxes and duties.

Receiving the item and signing when receiving the shipping order equates with acceptance of the product and of its excellent condition.

Currently we ship to all European countries. If your country is not included, feel free to contact us at info@malouartconsulting.com and we can look into some shipping options with you.

 

RETURN POLICY

Here at malouartconsulting.com we are sure that you will fall in love with your new artwork. But sometimes you might change your mind and want to return your newly acquired artwork.
If this is the case, feel free to contact as within 14 days of receiving your package at info@malouartconsulting.com and you will get a full refund (minus your original shipping costs) or we’ll give you the amount in store credit if you have your eye on another piece.
Items must be returned in original condition and packaging, unused and undamaged. Shipping charges associated with returns are your responsibility. Once we have confirmed the safe receipt of the returned item, we will issue a refund of the item value. We do not reimburse customs charges for returned orders. Your refund will be credited back to the original payment method or given as a store credit as soon as we have received the returned artwork. The item cannot be shipped through regular postal service, only via trackable shipping services. The item must be accompanied by the original receipt or invoice of purchase.

 

DAMAGED ARTWORK

We understand how disappointing it is to receive a damaged artwork, so if this happens, please get in touch and let us know.

So in the unlikely case your artwork arrives damaged, we kindly ask you to take some digital photos of the item and the shipping container it arrived and to inform us via email at info@malouartconsulting.com at the latest within 24 hours, otherwise, a return cannot take place.

You must retain the original packaging associated with the order, until a damaged claim can be completed with our shipping provider. We will work with you during this time to keep you updated on the claim status.

Please send us your damaged item request at info@malouartconsulting.com with your order number. We will need to verify that your request is eligible before approving it and we will email you how to proceed.

In order to return the artwork, the same returns policy applies as with regular returns.

You will bear the shipping cost of returning the product via trackable shipping services. The item must be shipped within 3 days from the approval email of your return request to MaLou Art Consulting, Aginoros 10, Zografou, 157 73, Athens, Greece.

Returns will be accepted only after the inspection of the returned product. Once we have confirmed the safe receipt of the returned item, we will issue a refund of the item value. However, we do not reimburse customs charges for returned orders.

 

PAYMENTS

You found the perfect artwork and you are ready to complete your order?
Buying art on malouartconsulting.com is easy and secure! Your information is not shared with a third party and you have plenty of payment options.
You can choose one of the following payment options:

  • Credit card or debit card (Visa, Mastercard)
  • Paypal
  • Bank transfer

In the case of direct bank transfer, send us an email at info@malouartconsulting.com that you would like to pay by bank transfer and we’ll give you all the necessary info to complete the payment.

Attention: We would like you to know that your order will be processed and executed only when we have received your payment by one of the payment methods described above. Malouartconsulting.com reserves the right to terminate any sale at its discretion if any of the sale terms are not met.

Do you have questions about your order or require any additional information about the shipping?
Feel free to contact us. We would be happy to assist you!

Send an email to us at info@malouartconsulting.com