General Conditions

You are visiting the site owned and operated by MaLou Art Consulting Company O.E.

These Terms & Conditions of Use, including current prices, shipping, contact details and return policy, sets forth the standards of your use of this website. We reserve the right, at any time, to modify, alter, or update the Terms & Conditions of Use without notice to you.

Please read them carefully and ensure that you understand them. Your use of this website is subject to your acceptance of these terms and conditions. If you do not accept these Terms & Conditions of Use, we advice you to abstain from using our website services. You can use this site for personal use only. Commercial use of the site is prohibited.

The Terms & Conditions of Use of our website are in full compliance to the mandatory statutory or regulatory provisions of the Greek Low.

In these Terms and Conditions (Terms), “we”,”us” and “our” shall be interpreted as referring to MaLou Art Consulting Company O.E.


The e-shop is available thought the website   for the sale of products through the internet of the MaLou Art Consulting Company O.E.

MaLou Art Consulting Company O.E. (distinctive title MaLou Art Consulting) operates the website, registered in Greece.

*Company activity: Commercial

*Legal Address : 10, Aginoros str.,157 73, Athens, Greece.

*VAT Number: 800594629, IB. Athens


*t. +30 210 9604771, +30 6956 203620 (VIBER, WhatsApp).

For questions, feedback, complaints or other issues, please, use the above contacts.


The MaLou Art Consulting is providing users with access to buy artworks. Each user must provide all equipment necessary for his or her own Internet connection and provide for user’s access to the Internet, and  pay any fees related to such connection.


The Site is provided MaLou Art Consulting on an “as is” and on an “as available” basis. To the fullest extent permitted by applicable law, MaLou Art Consulting makes no representations or warranties of any kind, express or implied, regarding the use or the results of the Site in terms of its correctness, accuracy, reliability, or otherwise. MaLou Art Consulting shall have no liability for any interruptions in the use of the Site. MaLou Art Consulting disclaims all warranties with regard to the information provided, including the implied warranties of merchantability and fitness for a particular purpose, and non-infringement. Some jurisdictions do not allow the exclusion of implied warranties; therefore, the above-referenced exclusion may be inapplicable.

Limitation of Liability

MaLou Art Cosulting shall not be liable for any damages: direct,indirect, special, consequential, incidental, damages lost profits, loss of revenue, loss of use or any damages, arising out of or related to the site or the information contained in it, whether such damages arise in contract, negligence, tort, under statute, in equity, at law, or otherwise even if the Malou Art Consulting has been previously advised of the possibility of such damages. Some jurisdictions do not allow for the limitations or exclusion of liability for incidental or consequential damages. Therefore some of the above limitations may be inapplicable.


Users agrees to indemnify and hold MaLou Art Consulting, its parents harmless from any claim or demand, including attorneys’ fees and costs, made by any third party due to or arising out of user’s use of the Site, the violation of this Agreement, or violation of any law by user.


MaLou Art Consulting reserves the right to modify or discontinue the Site with or without notice to the user. MaLou Art Consulting shall not be liable to user or any third party should MaLou Art Consulting exercise its right to modify or discontinue the Site. User acknowledges and accepts that MaLou Art Consulting does not guarantee continuous, uninterrupted or secure access to the Site, and operation of the Site may be interfered with or adversely affected by numerous factors or circumstances outside of MaLou Art Consulting’ control.


Upon entering the MaLou Art Consulting site, you declare that you are an adult and that you have legal capacity; furthermore, you declare that you are committed not to permit the use of your data and passwords by persons lacking legal capacity; if such persons use of your data and password, you are liable; for this reason, please follow the basic security rules of online transactions.


The images in our Site are for illustrative purpose only. We cannot guarantee that your computer’s display of the colours accurately reflect the colour of the products. All products shown on our Site are subject to availability. We will inform you by e-mail as soon as possible if the product you have ordered is not available and we will not process your order if made.


The information of the Site including, without limitation, all site design, images, photos, text, graphics, names, titles, trademarks, service marks are the intellectual and industrial property of MaLou Art Consulting and are protected in accordance with the Greek legislation as provided in Law 2121/1993 on the Protection of Copyright and Related Rights.

Consequently, none of these elements of our website can be (in part or in whole) sold, copied reproduced, modified, transmitted, published or distributed in any manner or through any means, unless the Company agrees in writing, as below mentioned.


The MaLou Art Consulting is committed to ensure that any personal data of its online visitors are protected in accordance with the provisions of Electronic Commerce and Distance Selling legislation, as well as the provisions of International, EU and Greek law on Personal Data Protection and in particular, with the provisions of Law No. 2251/1994 on Consumer Protection, the Directive 2002/58EU of the European Parliament and of the Council on the Protection of Individuals with regard to the processing of personal data and the protection of privacy in the electronic communications sector, as amended by the Directive 2009/136EU. Our website may contain links redirecting the users to third party websites.


You can place your order in the following ways. Through our website any time
In order to add to your Order Basket the products which interest you, click on the ‘Add to card’ button. When you successfully place your order, you will receive a confirmation email.

Via e-mail

You will always receive an order conformation via e-mail. You can cancel your order within five hours, via e-mail

Shipment costs are not included in the product price, and paid by the buyers.

The shipment cost is not standard, but varies depending on your address, and the size and weight of your order.

All products are shipped by courier to the address you have specified in your order within 5-7 days, provided they are available. The address specified by the buyer must be real and valid. Otherwise, the buyer will bear the additional shipment cost.

In case the product is not immediately available to be shipped, the order will be remain pending and our company will communicate to you the expected availability date, the substitution or cancellation of the order.

Receiving the item and signing to the carrier equates with acceptance of the product and of its excellent condition.


The customer may request for a return his artwork purchase within 7 days of receiving the product and get a full refund.

In case the product arrives with damages, we ask you to take digital photo of the item and the shipping container it arrived and to inform us via mail within the next 8 hours, so that our Company assumes responsibility. Otherwise, a return cannot take place.

Shipping charges will not be return, and return shipment costs are the responsibility of the customer.

The customer must to send his cancelling statement to the company through e-mail:  with order number and his details. We will need to verify if customer’s request it’s eligible. If the customer’s request is eligible the company will send you an approval mail to proceed with the shipment of the returned product. For the valid cancellation of the purchase, the customer is obliged to return the product to the company in its initial packaging and condition. The customer has three (3) days from the day the company notify the customer to ship the product.

The customer is responsible for the packing, shipping and insurance fees. The product should be packed in its original packaging.

The product should be returned to MaLou Art Consulting, Aginoros 10, Zografou, 157 73, Athens, Greece.

Via courier

In either case, the return of the product should be completed with all the documents accompanying the product (e.g. Receipt, Delivery Note etc]

If the return is due to the Company’s fault, the Company will bear the return expenses. In case the product arrives defective, we ask you to inform the Gallery trough e-mail within the next 8 hours, so that our Company assumes responsibility.

Returns will be accepted only after the Company accepts it and after inspecting the product to be returned.

During the return process we can either credit your account towards a future purchase, or return the money to you.


 You may complete your purchases with any of the payment options described below:

By charging your credit or debit card Visa, Master
You may make payments for your purchases on our website by using your credit or debit card Visa, Master. In case one or more of the products you have purchased is not immediately available, and the entire amount has been charged on your card, we will contact you and then refund the money through the same card.

By deposit to our Company’s bank account
You may pay for your purchases by depositing the money in our bank account below, and notify us by:
a)  sending an mail to let us know that you made the deposit at


Account number:

GR45 0172 1410 0051 4107 3266 701

Attention: We would like you to know that your order will be processed and executed only if the Company is notified of your deposit in one of the ways described above.

By using PayPal
If you have a PayPal account, you may transfer the money through the site’s secure field. Simply connect with PayPal and transmit the money.